Terms & Conditions
Fly & More Travels looks forward to being your online travel agent and assisting you in making educated choices when booking Flight Tickets, Online Travel Insurance, Rental Cars, Hotel Bookings and Other related travel services. Our terms will describe what you are legally entitled to when you do business with us. Here “we”, “us” and “our” refers to Fly & More Travels, and the term “you” refers to the client visiting our Website.
Fly & More acts as an intermediary booking agent for services and products not directly provided by us, such as Air Transportation, Ground Transportation, Hotel Accommodations, Travel Perks, and Packaged Tours etc.
All flight ticket prices are subject to change with or without prior notice and at the discretion of the Airline Company. Post purchase price increases due to additional costs such as taxes may be imposed by the government or the vendor.
We generally make it a point to send all the necessary documentation to our clients electronically. However, if you wish to obtain a hard copy of the same, you shall be liable to pay additional charges towards processing and handling fees.
Your cancellations and changes to your travel plans may be solely subjected to the policies of the third party vendors with whom you choose to do business with. We will notify you of any significant changes once we become aware of such changes, but we accept no liability towards any losses incurred due to the above mentioned changes. Any refunds and upgrades are at the sole discretion of the vendors.
We have the right to amend this agreement without prior notification. We may terminate this agreement at any time for any reason without prior notice.
The controller is:
Fly & More Travels LLC
110 Zeenah Building
Port Saeed – Dubai, UAE.
Tel.: +971 4 2222777
VAT ID No. 100307074300003
Executive Director: Mr. Jamal Alnuaimi
INEFFECTUAL FROM 2019.
Fly and More Travels ensures that the data collected of your personal information is kept secured.
No information is gathered without your authorization.
Except for as outlined in the policy, all your data is kept secured from any other entity.
You will have all access to view, update, edit or remove your data at any point of time.
The data you provide will only be used to benefit you with our products and services suiting your needs and requirements.
HOW DO YOU PROCESS PERSONAL DATA.
We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we also use your email address to send it out. We will automatically send you status messages from Fly and More Travels.
WHAT CATEGORIES OF DATA DO WE COLLECT?.
Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you enquired any Tickets or any Tour Package with us, your contact information will be stored. If you order products from us, your name, email address and mobile number will also be stored.
In particular, we save the following data from you.
BOOKING A PRODUCT / SERVICE DATA.
When you make an order with us, we collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number and your email address to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider. We delete all your order/enquiry data either: within 24 months, as soon as you delete your user account with us, or once the order received.
If you subscribe to our newsletter or request that you receive automated messages from Fly and More Travels, we also store your email address. We delete your email address once you delete your user account or if you unsubscribe from our newsletter. The legal basis for this data processing is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.
CONTACT OUR CUSTOMER SERVICES.
When you contact our customer services for any of your query regarding a previously existing booking, making a new one or regarding any of our products and services we may ask you some information in order to better assist you. This information may require you to provide us your name, email address, mailing address of billing details in case of a pre-existing booking.
YOUR RIGHT AS A “DATA SUBJECT”
You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.
VOLUNTARY NATURE OF DATA PROVISION.
There is no statutory obligation for you to provide your data to Fly and More Travels. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The data provided for processing payment through payment gateway is encoded and transmitted using SSL (Secure Socket Layer) protocol, a system widely used to encrypt data automatically before transmitting it to us.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Fly and More Travels takes it Guests’ & Customers’ privacy concerns seriously and will not share their personal information without their consent. All personally identifiable information will NOT be sold, shared, rented or leased to any third parties.
In order to obey a court order or safeguard the Fly and More Travels rights, we may have to disclose Travel it Guests’ & Customers’ private details.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security
Measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to our employees, partners and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
VIEWING & EDITING YOUR INFORMATION.
For any changes or corrections to be made in your information we possess you can either email us at firstname.lastname@example.org or you can visit our homepage.
At any point of time if you wish to cancel your registration with us, just notify us by sending an email at email@example.com If you would like us to remove all your records and information for any reason, just inform us and we will do so. However please note to use any of our products and services you would be required to then re- register with us.
Also if there is any legal binding we might not be able to remove your record.
PROMOTIONS AND SPECIAL OFFERS.
Our special offers and hot deals are sent to you via email only if you subscribe us to do so. We send these offers frequently to provide you the best services. We aim to provide our members with the best possible discounted rates and extraordinary services.
If for any reason at any time you do not want us to send these promotional emails you can always unsubscribe yourself by clicking on a link at the bottom of each such emails.
SCREENING OF INFORMATION.
Fly and More Travels is authorized to alter or censor any information received through its website from user which it feels while screening is inappropriate. For maintaining the quality and standards this information might be copied for monitoring and altering.
If however for any reason you do not agree with any of the changes made you may ask us to un-register you and remove all your records and personal information we have.
Fly & More Travels LLC
Post Box 22633
RNO 110 Zeenah Building
Port Saeed – Deira – Dubai – U.A.E
Phone: 04 2222777
Emergency Mobile Number: +971 56 274 4250